John Kaster

Behind the Screen

New support forms

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The Embarcadero support site has some new support forms. You can see a link to them on the support home page.

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The new support form interface will display a different form based on what you select in its drop down.

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If you are already logged in to any EDN service via EDN member services, your personal contact information will be automatically filled in so you can focus on the reason you’re contacting support, rather than on data entry of information you have already provided Embarcadero.

After submitting your support case, you will receive an automated email response confirming the receipt of your case.

Support for Japanese customers with the new support forms should be available in a month or two.

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Written by John Kaster

December 22, 2010 at 5:57 am

Posted in Uncategorized

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