John Kaster

Behind the Screen

EDN Tip #3: Keeping your QualityCentral windows client current

with 7 comments

A “by the way” comment on our Delphi non-technical discussion forum by TeamB member Rudy Vethuis inspired this next tip on keeping your QualityCentral (QC) windows client current. QualityCentral is where you can submit bug reports and feature requests for Embarcadero products, to be acted upon by our product teams.

As indicated on the QualityCentral home page, the QC windows client can be automatically updated by using the QC client downloader to launch it instead of launching the QC client directly. The client downloader first checks the web site to see if there’s a new version of the client to download. If there is, it will prompt you to download it, and it will automatically launch the latest version for you.

The QualityCentral windows client is included in the Tools menu for Delphi, C++Builder, and RAD Studio. In the 2010 release, the tools menu shortcut was modified to start using the QC client downloader, so it will automatically be kept current for you.

EDN Tip #3.1

Many power users of QualityCentral like JED Software‘s QualityCentral client called QC Plus, which integrates with QualityCentral via the QC Web Service.


Written by John Kaster

June 17, 2010 at 4:23 pm

7 Responses

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  1. I couldn’t find a current windows client. The version I found dates from 2009.


    June 17, 2010 at 11:45 pm

  2. I find this feature that many programs have added really annoying: You start it, it then contacts a website (while you are waiting for it to start) finds that there is an update and asks you to download it (while you want to get work done with the program) then download and install it (while you are twiddling your thumbs) and of course, it then needs to restart and probably does the same check again. And unfortunately it does the checking bit on each startup and updates are so frequently on some programs that it gets really really annoying….

    Thomas Mueller

    June 17, 2010 at 11:54 pm

  3. In the programs I write that use auto-update, I put in a user selectable minimum update period – weekly/monthly. That way my users don’t incur a wait on every startup – just once in a while. They can also force an update at any time if I release a critical bugfix.

    Kevin McCoy

    June 18, 2010 at 8:23 am

  4. @Bert, the latest version of the QC client is

    @Thomas, we have a separate program for the client download update. You can continue to use the QC client without the auto-update launcher, and it will indicate in its status bar when the version is out of date, so you can choose to download it. Also, the version check on startup is very quick, and our update doesn’t cause a restart of the application since it launches it after checking and optionally downloading the update.

    @Kevin, the user selection period is a nice idea. We don’t release QC client updates that frequently, so it shouldn’t annoy QC users – and again, only those who want to be sure of having the latest client use the QC Client download application.

    John Kaster

    June 18, 2010 at 10:44 am

  5. The auto update only works on Windows XP and silently fails on newer operating systems.

    Report No: 75584 Status: Open
    Client AutoUpdate fails on Vista

    Sebastian Zierer

    June 19, 2010 at 1:02 am

  6. Thanks for the shout out John!

    New version will be released this week – first public one for over two years.

    Lots of changes…

    Jeremy North

    June 20, 2010 at 7:26 pm

  7. @Sebastian, thank you for bringing this bug report to my attention. The auto-update client has worked fine on every system I’ve tested it on, including Windows Vista 32-bit and 64-bit, and Windows 7 32-bit and 64-bit. However, I may not ever have installed the IDE since we’ve had the auto-updater in the program files folder, which will of course have problems on the newer operating systems. I’ll discuss that issue with the IDE team and see what solution they suggest.

    @Jeremy, you’re welcome. QC Plus is a good client, and I appreciate your support of QC. Looking forward to the new release 🙂

    John Kaster

    June 20, 2010 at 8:55 pm

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